Travel and Tourism Senior Nat 5

 Course Overview

This Skills for Work course enables learners to experience, develop and reflect on general and specific practical skills, knowledge and understanding, together with employability skills and attitudes needed to work in the travel and tourism industry.
In this Course, and its component Units, there will be an emphasis on skills development and the application of those skills for example, ICT skills, team work and customer service.

Course Content

There are four units within the course and these are outlined below:

Unit 1: Employability
The aim of this Unit is to enable learners to develop skills to become effective job seekers and employees in the travel and tourism industry. Learners will be introduced to the different functions of travel and tourism organisations and employment opportunities across the industry. Learners will gain an understanding of the skills and qualities identified by employers as being the most important in the Travel and Tourism industry. Learners who complete this Unit will be able to investigate different careers from across the travel and tourism industry. They will also be able to demonstrate employability skills and plan for employment in a particular travel and tourism job.

Unit 2: Customer Service
The general aim of this Unit is to allow learners to develop the skills and knowledge to enable them to meet the needs of customers. Learners will be able to develop communication skills and learn about promoting products and services and how to deal with customer issues.

Unit 3: Scotland
The general aim of this Unit is to enable learners to develop their knowledge, in relation to travel and tourism in Scotland, and the skills required to meet the needs of customers. Learners who complete this Unit will be able to carry out an investigation of Travel and Tourism in Scotland and meet customer holiday needs.

Unit 4: UK and Worldwide
The general aim of this Unit is to enable learners to develop their knowledge, in relation to travel and tourism in the United Kingdom and the rest of the world, and the skills required to meet the needs of customers. Learners who complete this Unit will be able to carry out an investigation of Travel and Tourism in UK and rest of the world to meet the customer holiday needs.

Methodology

A variety of active learning and teaching strategies will be involved , from teacher led explanation and discussion to individual work; paired work ;group work ; ICT research and role play.

Homework

Pupils will receive homework on a regular basis, this might involve finishing off class work, revising for assessments or undertaking research into investigation work.

Assessment Approaches

Travel and Tourism is internally assessed by the class teacher – there is no final exam to sit. To achieve the award learners must pass all of the required Units. These units are assessed on a pass/fail basis.

Recording and Reporting

All pupil assessments are routinely graded and recorded by the teacher and the results are stored centrally, these results are used by staff to track the progress of the individuals and ensure that their needs are being met. Pupils also review their own attainment and are encouraged to identify ways to improve their learning, this is recorded on ‘Next Steps’ sheets and this goes home for the parent/guardian to see. If we have concerns about a pupil, after speaking with the pupil, if need be, we would contact home by phone or letter, discuss our concern with our Guidance and Support for Learning colleagues or indeed with the Senior Management Team.